Terms & Conditions
Last updated: September 2026
These Terms & Conditions govern your use of the CallTelePlans website and consultancy services. By using our website or engaging our services, you agree to these terms.
About Our Service
CallTelePlans is an independent telecom advisory service covering mobile, broadband and TV. We are a paid consultancy and are not affiliated with, owned by, or acting as an agent for any specific mobile, broadband or TV provider. Our advice is intended to help you compare options and make an informed decision.
No Guaranteed Outcomes
While we aim to provide clear and honest guidance, we cannot guarantee specific savings, pricing, or outcomes from any provider. Final terms, pricing, availability and service quality — including broadband speeds and TV channel lineups — are determined by the relevant mobile, broadband or TV provider, not by CallTelePlans.
Use of Our Website
- You agree to use our website only for lawful purposes
- You agree not to misuse or attempt to disrupt the functioning of our website
- Content on this site is provided for general information and may be updated without notice
Fees & Payment
Our initial consultation is free and no obligation. If you choose to proceed with our paid consultancy service, our fees will be clearly communicated to you before any charge is made, and payment is made directly to CallTelePlans.
Complaints
If you're unhappy with our service, please contact us first on 0800 054 2057 and we'll do our best to resolve the issue. If we can't resolve it, you may be able to refer your complaint to an alternative dispute resolution scheme or, for data issues, to the ICO (see our Privacy Policy).
We do not collect, store, or process your banking details or card information through this website. We do not require any banking information to provide a free consultation.
Limitation of Liability
CallTelePlans is not liable for any loss or damage arising from decisions made based on our advice, or from the actions, pricing, or service quality of any third-party telecom provider.
Changes to These Terms
We may update these Terms & Conditions from time to time. Continued use of our website or services after changes are posted constitutes acceptance of the updated terms.
Governing Law
These terms are governed by the laws of England and Wales.
Contact Us
If you have any questions about these Terms & Conditions, please call us on 0800 054 2057 or visit callteleplans.online.