Privacy Policy
Last Updated: 2026
1. Introduction
CallTelePlans ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our consultancy services.
2. Information We Collect
Information You Provide Directly:
- Contact information (name, email, phone number, address)
- Business information (company name, industry, size)
- Current telecom provider details and service requirements
- Communication preferences
- Information shared during consultations
Information Collected Automatically:
- Website usage data through analytics tools
- Browser type and operating system
- Pages visited and time spent on pages
- IP address (anonymized)
3. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our consultancy services
- Personalize our recommendations based on your needs
- Communicate with you about our services
- Send you service updates and important notices
- Respond to your inquiries and requests
- Analyze and improve our website and services
- Comply with legal and regulatory requirements
4. Data Protection & Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption of sensitive information
- Secure server infrastructure
- Limited access to personal data by authorized personnel only
- Regular security audits and updates
5. Data Sharing
We do NOT sell, trade, or rent your personal information to third parties. We only share your information with:
- Telecom providers you choose to work with (only with your explicit consent)
- Service providers who assist us in operating our website and providing services
- Legal authorities when required by law
6. Your Rights
Under GDPR and UK data protection laws, you have the right to:
- Access your personal data
- Request correction of inaccurate data
- Request deletion of your data (right to be forgotten)
- Restrict processing of your data
- Data portability (receive your data in a structured format)
- Withdraw consent at any time
7. Cookies
Our website uses cookies to enhance your browsing experience. You can control cookie settings through your browser preferences. We use only essential cookies for site functionality and analytics.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of external sites. Please review their privacy policies before providing any information.
9. Data Retention
We retain your personal data only as long as necessary to provide our services and comply with legal obligations. You can request deletion of your data at any time by contacting us.
10. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant changes via email or by posting the updated policy on our website with a new "Last Updated" date.
11. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
- Email: privacy@callteleplans.online
- Phone: 0808 502 2233
- Website: www.callteleplans.online
12. Data Protection Authority
If you believe we have violated your privacy rights, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.