Privacy Policy
Last updated: September 2026
CallTelePlans ("we", "us", "our") is the data controller responsible for your personal data. This policy explains how we collect, use, and protect your information in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
CallTelePlans is an independent telecom advisory service covering mobile, broadband and TV services. We are not affiliated with any network or provider.
Information We Collect
- Contact details you provide, such as your name, phone number, and email address
- Information about your current mobile, broadband or TV provider and requirements, shared during a consultation
- Records of your communications with us, such as call notes or emails, so we can follow up correctly
- Technical data such as browser type, device, and IP address, collected automatically when you visit our website
We do not collect, store, or process banking details or card payment information through this website. If you choose to become a customer, payment is arranged and made directly with us, outside of this website, and any payment processing is handled by a secure, regulated third-party payment provider where applicable.
Our Legal Basis for Processing Your Data
- Consent — when you contact us for a consultation or sign up to hear from us
- Contract — where we need your data to provide the consultancy service you've asked for
- Legitimate interests — to run and improve our business, such as basic website analytics
- Legal obligation — where we must keep records to comply with UK law
How We Use Your Information
- To provide independent advice and help you compare mobile, broadband and TV plans
- To respond to your enquiry or follow up on a consultation
- To maintain records as required by law
- To improve our website and services
Sharing Your Information
We do not sell your personal data. We may share limited information with a mobile, broadband or TV provider only where necessary to arrange a service you've asked us to help you with, and only with your consent. We may also share data with service providers who support our business operations (e.g. IT hosting), under contracts that require them to protect your data.
How Long We Keep Your Data
We keep personal data only for as long as necessary to provide our service and meet legal, accounting, or reporting requirements, after which it is securely deleted or anonymised.
Data Security
We use appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, alteration, or misuse.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request correction of inaccurate data
- Request erasure of your data ("right to be forgotten")
- Restrict or object to how we process your data
- Request a copy of your data in a portable format
- Withdraw consent at any time, where we rely on consent
To exercise any of these rights, contact us using the details below. If you're unhappy with how we've handled your data, you also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator, at ico.org.uk or by calling 0303 123 1113.
Cookies
Our website may use cookies to help it function and to understand how visitors use the site. You can control or disable cookies through your browser settings at any time; doing so may affect some site features.
Children's Privacy
Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or the law. The "Last updated" date at the top of this page will always show the most recent revision.
Contact Us
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please call us on 0800 054 2057 or visit callteleplans.online.